Zomato and Swiggy have raised platform fees by ~17-19% over the past week, which is now around ₹18 per order on both platforms.
Platform fee is charged as a service fee for use of the app, separate from delivery charges and taxes.
The regular hikes are meant to improve profitability after years of losses. Given that Swiggy and Zomato are the dominant players, they are likely to follow each other on price hikes and focus on profitability.
What's in it for you?
Higher costs for consumers: Frequent users will pay more over time as platforms raise fees and restaurants hike prices amid LPG shortages.
Fees on the rise: What began at ₹2–₹3 three years ago has steadily increased, with platforms regularly passing on higher costs to users.
Boost for stocks: While consumers lose, listed platforms gain as higher fees improve margins and support investor sentiment
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